First time? Here’s what to expect.

Before your appointment

  • If it is your first time at OH Skin, we ask that you book in for the Housewarming introductory facial or add a complimentary consultation to your facial only. This allows us to maintain your safety and ensure we have time to do a full consultation and skin analysis before doing any treatments such as peels, LED or microneedling.

  • Please avoid having any waxing, threading, IPL, or laser treatments for a week beforehand to ensure you can get the most out of your treatment.

  • Please avoid using Retinol*, Exfoliants**, or prescription skincare ointments for at least 48 hours beforehand.

*Includes Retinol, Retinal, Retinaldehyde, ‘Retinoid’, or other ingredients labelled Vitamin A.

** Includes scrubs, exfoliating masks, Lactic, Glycolic, Salicylic, Mandelic acid products.

After your appointment,

  • Avoid sun exposure, exfoliants, or Retinol for five days.

  • Do not have waxing, threading, laser, or IPL services for the following week.

Accessibility at OH Skin:.

  • Please let us know if there is anything we can do to accommodate your needs ie. low noise/music, large font size paperwork, etc.

  • If you prefer to leave on your undergarments, a hand and arm massage can be performed instead of shoulder and neck massage.

Cancellation policy:

  • We make every effort to be on time for your appointment to respect your schedule, and we ask that you do the same for us. When cancellations are made with less than 24 hours notice or you do not show up for the appointment, it is taking up time we could’ve given to another client.

  • When you book in, a $50 deposit is required to secure your appointment. If you cancel or reschedule your appointment within 24 hours of booking or do not show up to your appointment, that deposit will be forfeit as a cancellation fee.

  • We ask that you respect our time as much as we respect yours.

Late arrivals:

  • We run by appointment and work hard to fit as much as we can into your allocated time. In the event you are running late, we appreciate as much notice as you can give us. Any late arrivals will result in a shortened appointment, so we do not disrupt the appointment of the client after you. If you arrive more than one quarter of the way into the treatment time, we may have to change your appointment to a shorter service or reschedule it for a different day.